At TRIO, your privacy and trust matter to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us through our website, mobile services, or in-store.
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What Information We Collect
We may collect the following personal information when you use our services:
• Contact details: Name, email, phone number, shipping address
• Order information: Products purchased, payment method (we do not store card details)
• Account details: Username, password, order history
• Browsing data: Pages visited, preferences, device type, IP address
• Social media interactions: If you connect with us via Instagram or Facebook
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How We Use Your Information
We use your information to:
• Process and deliver your orders
• Provide customer support and order updates
• Personalize your shopping experience
• Send updates on promotions, new arrivals, and exclusive offers (only with your consent)
• Improve our website, products, and services
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Keeping Your Information Safe
We implement appropriate security measures to protect your data. Your personal information is stored securely, and only authorized staff can access it. Sensitive data (like payment info) is encrypted and handled through trusted third-party payment gateways.
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Sharing Your Information
We do not sell or rent your personal data to third parties.
We may share it with trusted partners only for the following reasons:
• Delivery services (to ship your orders)
• Payment gateways (to process transactions securely)
• Marketing services (only if you’ve opted in)
All third-party services are required to handle your information with the same care we do.
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Your Rights & Choices
You have the right to:
• Access or update your personal information
• Request deletion of your account
• Unsubscribe from marketing emails anytime
• Contact us to know what data we hold about you
Simply email us at privacy@trio.com or call 0300-XXX-XXXX
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Cookies
Our website uses cookies to improve your browsing experience, analyze site traffic, and remember your preferences. You can disable cookies anytime through your browser settings.
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Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.